Shipping Policy

Last Updated: August 23, 2026

Our photography products are made to order and may be printed, packaged, and shipped directly by one of our third-party production and fulfillment partners.

Order Processing

Because our products are produced specifically for each order, please allow time for both production and shipping.

Production begins after your order has been successfully placed and payment has been received.

Production times may vary depending on the product, size, material, production location, and current order volume.

Any estimated delivery dates shown at checkout are estimates and are not guaranteed.

Shipping

Once your order has completed production, it will be shipped directly to the shipping address provided at checkout.

When tracking information is available, it will be provided after your order ships.

Please allow time for tracking information to update after receiving your shipping confirmation.

Multiple Items

If you order multiple products, they may be produced at different facilities or completed at different times.

As a result, your order may arrive in more than one package and on different days.

You will not be charged additional shipping simply because an order is divided into multiple shipments unless otherwise stated during checkout.

Shipping Delays

We are not responsible for shipping delays caused by circumstances outside our reasonable control, including:

• Shipping carrier delays

• Severe weather

• Natural disasters

• Holiday shipping volume

• Labor disruptions

• Production delays

• Transportation interruptions

• Customs delays

• Incorrect or incomplete shipping information

We will assist customers with legitimate shipping concerns whenever reasonably possible.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

Because orders may enter production quickly, we cannot guarantee that an address can be changed after an order has been placed.

We are not responsible for orders that are lost, returned, delayed, or delivered incorrectly because an incorrect or incomplete address was provided by the customer.

If an order must be reproduced or reshipped because of an incorrect customer-provided address, additional charges may apply.

Lost Packages

If tracking shows that your package has not been delivered and appears to be lost in transit, please contact us so we can investigate the shipment with our fulfillment partner or shipping carrier.

Claims must be reported within a reasonable period after the expected delivery date.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around your property and delivery location.

• Check with household members or neighbors.

• Verify that the shipping address on your order was correct.

• Contact the shipping carrier for additional delivery information.

We are not responsible for theft or packages that disappear after confirmed delivery, except where otherwise required by law.

Damaged Orders

If your photography product arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery.

Include your order number and clear photographs of:

• The damaged or incorrect product

• The area showing the damage or defect

• The shipping packaging

• The shipping label, when possible

Please do not return the product unless we provide return instructions.

Verified damaged, defective, misprinted, or incorrect orders will be handled according to our Return & Refund Policy.

Made-to-Order Products

Because our photography products are made specifically after an order is placed, they are subject to our final-sale policy.

Shipping delays do not automatically qualify an order for cancellation or refund once production has begun.

Please review our Return & Refund Policy for complete information regarding cancellations, damaged products, refunds, and replacements.

Questions

If you have questions about your shipment or need assistance with an existing order, please contact us through the contact information provided on our website.